Job description for IT Service Desk Administrator

Are you eager to start or advance your career in the IT sector? We have an exciting opportunity for an IT Service Desk Administrator to join our innovative and dynamic team in Bristol. This is your chance to become a vital part of our Information Management & Information Technology (IM&IT) profession.

This entry-level role is perfect for launching your career in both the IT industry and the Civil Service. You’ll gain hands-on experience in technical support, Business-As-Usual tasks, and IT project-based duties. You’ll benefit from a wide range of training and development opportunities, including in-house and industry-standard courses and certifications. You will also have opportunities to travel to other UK wide MoD sites.

Due to this being a front-facing customer focused role, regular in-person office attendance is required for a minimum of 4 days per week, with some flexibility where business needs allow. You’ll be able to enjoy our impressive on-site amenities, including a restaurant, coffee bistros, and free parking as well as taking advantage of our fully equipped gym, sports hall with bookable classes, squash court, tennis courts, and football pitch.

For security reasons this role is open to sole UK nationals only.

What you’ll be doing

• Delivering Service Desk Support activity, gathering customer Information to identify the reason for the call.
• Assessing customer software or hardware issues and attempting resolution or escalating where appropriate to agreed service standards.
• Actioning asset management, account services, IT service desk requests.
• Providing technical support and guidance to Customers.
• Regularly sharing knowledge of common issues and working collaboratively.

Person specification

To be successful with your application, you’ll need to show that you meet the following essential criteria:

• Proficient in the use of IT – Microsoft products or similar.
• Demonstrable experience in providing customer service.

In addition to the responsibilities above, the following technical competences and behaviours will be assessed at interview:

• Service Delivery and Operations (2) – Awareness
• Data Literacy – Awareness
• Working Together – CSBC 2
• Communicating and influencing – CSBC2

Benefits

Alongside your salary of £25,000, Ministry of Defence contributes £7,242 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• 25 days’ annual leave +1 day a year up to 30 days, 8 bank holidays and a day off for the King’s birthday
• Flexible and hybrid working options
• Market-leading average employer pension contribution of 28.97%
• Annual performance-based bonus and recognition awards
• Access to specialist training and funded qualifications
• Support for progression
• Huge range of discounts
• Volunteering days
• Enhanced parental leave schemes

Improving innovation and enriching our culture, diversity of thought is vital to our success. So, whether you’re looking for a new opportunity, a next step, or a helping hand as you return from a career break, bring your experiences, and help deliver for the defence of tomorrow. Here you’ll find a supportive, family-friendly organisation to be a part of – and if you need any assistance with your application, just let us know.

Further Information

• Candidate Information Pack: http://bit.ly/SDA–Candidate-Information-Pack
• Terms and Conditions: https://bit.ly/DES-SDA-Terms-and-Conditions

Selection process details

Your application will go through the following stages of assessment:

1. Pre-sift – We will check that you meet any essential or eligibility criteria that are listed in the Person Specification section of this advert. On your CV, please clearly show how you meet the essential criteria.
2. Sift – Your CV will be assessed against the following categories, using a simple numerical scoring system: Key Achievements; Relevant Experience; Applied Knowledge and Skills. Please follow our guidance on CV writingfor best chance of success.
3. Interview – If you’re invited to interview, you’ll be assessed against the Sift categories listed above, as well as the Technical Competences and Behaviours listed in the Person Specification section of this advert.

Feedback will only be provided if you attend an interview or assessment.