Job description for Information Support Administrator

We are currently recruiting for an Information Support Administrator to join our team. You will provide accurate and timely administrative support to a wide variety of end-users, receiving and actioning requests, checking against best-practice and relevant policies and procedures to meet agreed Service Level Agreement’s.

At the SDA, we champion flexible ways of working. Regular in-person attendance is required to promote the benefits of face-to-face collaboration alongside flexibility of hours to support work-life balance. Initially, you may be expected to attend more frequently to familiarise yourselves with the site, the team, and your role.

For security reasons this role is open to sole UK nationals only. A ‘sole UK national’ refers to an individual who holds citizenship solely in the UK, without dual citizenship or nationality from another country. We’re unable to offer visa sponsorship.

This role requires you to have lived in the UK for the last 5 years and obtain Security Check (SC) security clearance. Clearance must be obtained without any caveats that prevent you from carrying out the role you have been recruited for. If it isn’t obtained, or is obtained but with caveats that prevent you from carrying out the role, any conditional offer made to you will be withdrawn. Obtaining SC security clearance can be a lengthy process, and we reserve the right to withdraw any conditional offer made if the necessary security clearance isn’t obtained within 12 months.

What you’ll be doing

• Action service desk requests, asset management, account services, basic information workspace administration
• Collaborate, encourage knowledge sharing and communicate effectively with stakeholders and use KIM techniques to derive maximum value for the business from information and knowledge
• Acquire, create and manage knowledge, records and information throughout its lifecycle to support the business effectively
• Grow own knowledge and increase your stakeholder network
• Be an active part of the Knowledge and Information Management community, attend meetings and participate in working groups

Person specification

To be successful with your application, you’ll need to show that you meet the following essential criteria:

• Experience of Customer service

It would also be great if you can demonstrate any of the following desirable criteria:

• Experience of handing information and records

In addition to the responsibilities above, the following technical competences and behaviours will be assessed at interview:

• Knowledge and Information Management – Awareness
• Data Literacy – Awareness
• Working Together – CSBC 2
• Managing a Quality Service – CSBC 2

Benefits

Alongside your salary of £23,500, Ministry of Defence contributes £6,345 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• 25 days’ annual leave +1 day a year up to 30 days, 8 bank holidays and a day off for the King’s birthday
• Flexible and hybrid working options
• Market-leading average employer pension contribution of 27%
• Annual performance-based bonus and recognition awards
• Access to specialist training and funded qualifications
• Support for progression
• Huge range of discounts
• Volunteering days
• Enhanced parental leave schemes

Improving innovation and enriching our culture, diversity of thought is vital to our success. So whether you’re looking for a new opportunity, a next step, or a helping hand as you return from a career break, bring your experiences and help deliver for the defence of tomorrow. Here you’ll find a supportive, family-friendly organisation to be a part of – and if you need any assistance with your application, just let us know.

Further Information

• Candidate Information Pack: https://bit.ly/SDA-Candidate-Information-Pack
• Terms and Conditions: https://bit.ly/DES-SDA-Terms-and-Conditions

Selection process details

Your application will go through the following stages of assessment:

1. Pre-sift – We will check that you meet any essential or eligibility criteria that are listed in the Person Specification section of this advert. On your CV, please clearly show how you meet the essential criteria.
2. Sift – Your CV will be assessed against the following categories, using a simple numerical scoring system: Key Achievements; Relevant Experience; Applied Knowledge and Skills. Please follow our guidance on CV writing for best chance of success.
3. Interview – If you’re invited to interview, you’ll be assessed against the Sift categories listed above, as well as the Technical Competences and Behaviours listed in the Person Specification section of this advert. When two (or more) candidates are on equal interview scores, positions will be offered based on the scores assessed at interview, in this order – 1st) Technical competence, 2nd) CV Review, 3rd) Behaviour one, 4th) Behaviour two.

Feedback will only be provided if you attend an interview or assessment.