Job description for Equipment Support Manager

Here at Defence Equipment and Support, we are looking for Equipment Support Managers to lead the delivery and management of Integrated Logistic Support (ILS) services, ensuring capability and availability of equipment and products.

This is a key role for leading and delivering in-service ILS activities to ensure we continue to meet our customer’s equipment support requirements, for the capability’s upkeep and update through life. You’ll be a key advocate for providing timely effective support intelligence and assurance, into business decision making and in-service management. In this role you will lead and manage assurance of technical information, documentation, asset management, and data reporting analysis to continually improve logistic supply and support solution arrangements.

We champion flexible ways of working. Regular in-person attendance is required (this is expected to be approximately 60% of your working week) to promote the benefits of face-to-face collaboration alongside flexibility of hours to support work-life balance and business need. Initially, you may be expected to attend more frequently to familiarise yourselves with the site, the team, and your role. Dependent on organisational requirements, travel to other sites may be required.

 What you’ll be doing

• Producing, maintaining, and managing all relevant ILS outputs including but not limited to ILS plans, obsolescence management, supportability cases and technical publications to mitigate supportability risks/issues through life, enhancing customer service whilst reducing whole life cost expenditure.
• Leading your team, providing advice and guidance to everyone within your business areas.
• Providing ILS inputs into update work packages and post design service tasks. Including providing technical inputs, evaluations and assurance into contractual tenders and re-lets. Ensuring that effective monitoring regimes are set, to meet the customer requirements.
• Asset management system upkeep activities covering modifications, system status and any associated limitations. Including leading management and monitoring regimes for responding to reported failures, incidents and observations, highlighting emerging trends, and identifying ‘Get Well’ options, by collaborating with cross functional colleagues.
• Improving and enhancing through life support solutions inclusive of disposal, driving equipment availability, and championing continuous improvement.

Person specification

To be successful with your application, you’ll need to demonstrate experience of the following essential criteria:

• Evaluating and improving through life support solutions.
• Upkeeping and updating support by applying ILS policies, processes, tools into in-service teams.
• Delivering asset management systems and knowledge in delivering through life support services/systems.
• Producing and scrutinising reports for complex issues and trends for communicating recommendations and alternative approaches.
• Delivering continuous improvement activities and reducing whole life cost expenditure.
• Managing and using logistic information systems/repositories.

In addition to the responsibilities above, the following technical competences and behaviours will be assessed at interview:

• Core Behaviour 1: Managing a Quality Service (CSBC 3)
• Core Behaviour 2: Communicating and Influencing (CSBC 3)
• Technical Competence 1: Operate and Disposal of Support (Expert)
• Technical Competence 2: Continuous Improvement to Optimise Support (Practitioner)

Benefits

Alongside your salary of £45,200, Ministry of Defence contributes £12,486 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• 25 days’ annual leave +1 day a year up to 30 days, 8 bank holidays and a day off for the King’s birthday
• Flexible and hybrid working options
• Market-leading average employer pension contribution of 28.97%
• Annual performance-based bonus and recognition awards
• Access to specialist training and funded qualifications
• Support for progression
• Huge range of discounts
• Volunteering days
• Enhanced parental leave schemes

Improving innovation and enriching our culture, diversity of thought is vital to our success. So whether you’re looking for a new opportunity, a next step, or a helping hand as you return from a career break, bring your experiences and help deliver for the defence of tomorrow. Here you’ll find a supportive, family-friendly organisation to be a part of – and if you need any assistance with your application, just let us know.

Further Information

• Civil Service Recruitment Principles: Recruitment Principles – Civil Service Commission
• Candidate Information Pack: https://bit.ly/DES-Candidate-Information-Pack
• Terms and Conditions: https://bit.ly/DES-Terms-and-Conditions
• Civil Service Code: The Code – Civil Service Commission

Any personal data that you provide during the Recruitment process will be treated in accordance with the MOD Privacy Notice which can be accessed here.

Please note as a Disability Confident Leader we want to ensure you receive any reasonable adjustments that you need throughout the recruitment process. If you do require any reasonable adjustments, you can let us know on your online application under the section ‘Please indicate and give details of any reasonable adjustments you may require during the recruitment process.

Selection process details

Your application will go through the following stages of assessment:

1. Pre-sift – We will check that you meet any essential or eligibility criteria that are listed in the Person Specification section of this advert. On your CV, please clearly show how you meet the essential criteria.
2. Sift – Your CV will be assessed against the following categories, using a simple numerical scoring system: Key Achievements; Relevant Experience; Applied Knowledge and Skills. Please follow our guidance on CV writing for best chance of success.
3. Interview – If you’re invited to interview, you’ll be assessed against the Sift categories (CV Review) listed above, as well as the Technical Competences and Behaviours listed in the Person Specification section of this advert. 

Please Note: In the event of a tied score at interview, the Order of Merit will be distinguished based on the relative importance of the assessed competencies as per the hierarchy below:

• 1st: Core Behaviour 1
• 2nd: Core Behaviour 1
• 3rd: Technical Competencies
• 4th: CV Review

In the event of a further tie using the method above, we reserve the right to utilise an additional assessment.

Feedback will only be provided if you attend an interview.

If you feel that your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance you should contact department via email: DESHR-WSC-PMOCOMPLAINTS@mod.gov.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Recruitment Complaints – Civil Service Commission