Job description for Business Coordinator Manager

Are you ready to take on a role that truly makes a difference? We’re offering an exciting opportunity to join the British Forces Post Office (BFPO) as a Business Coordinator Manager, part of Defence Equipment & Support (DE&S).

At BFPO, we’re proud to deliver secure postal and courier services to the UK Armed Forces, the Ministry of Defence, and other government departments around the world. Our work is more than logistics, it’s about connection, morale, and operational success.

In this pivotal role, you’ll be at the heart of our strategic efforts, helping to shape and deliver projects that align with our long-term vision. You’ll bring strong administrative expertise and a confident command of IT tools like SharePoint and Microsoft Office 365 to manage information effectively and keep everything running smoothly.

You’ll thrive in an environment where independence is valued. With minimal direction, you’ll organise tasks, build consensus, and communicate clearly, whether that’s through written reports for senior leaders or stepping in to deliver briefings on behalf of the Head of BFPO. Your ability to turn objectives into actionable plans and extract meaningful insights from data will be key to your success.

We’re looking for someone who’s not only practical and proactive but also people-focused and full of ideas. If you’re excited by the challenge of modernising a proud, traditionally military organisation, and you value inclusivity and innovation, you’ll feel right at home here.

At BFPO, we’re part of a wider team that keeps the UK Armed Forces moving. Our Operational Delivery Managers ensure that vehicles and equipment are supported throughout their life cycle, from launch to retirement. It’s a career that offers real purpose, where your contributions are recognised and your voice matters.

Customer service is at the core of what we do. That’s why we’re looking for a natural collaborator, someone who can build strong relationships, understand diverse needs, and spot opportunities for improvement. You’ll be working in a fast-paced HQ environment, coordinating a wide range of activities across BFPO Operations and Support.

In return, you’ll enjoy a wealth of development opportunities, including specialist training and funded professional qualifications. You’ll also have access to a vibrant network of employee communities, such as the Women’s Inclusive Network, Race & Culture Network, Pride Network, and Disability Network. We understand that life doesn’t stop outside of work, so we’re proud to support flexible working arrangements that help you find the right balance.

This role comes with a London Allowance of £3,300 per year. Based at RAF Northolt, you’ll benefit from on-site amenities including a canteen, gym access, and free parking.

Please note that on-site attendance will be required for a minimum of 3 days per week.

 What you’ll be doing

• Managing the strategic business plans, business performance management and joint business agreements
• Being the principle focal point for HQ British Forces Post Office (BFPO) liaison with Military Front Line Commands, Ministry of Defence and Other Government Departments
• Managing key stakeholder relationships including customer forums, suppliers and internal teams and leading trouble shooting activity to address any concerns raised
• Ownership of the BFPO risk register, identifying and monitoring risks, issues, and opportunities, ensuring appropriate mitigations are put in place and managed
• Reviewing management information across a broad spectrum of performance indicators and proactively seeking to address concerning trends or data anomalies
• Consistently model Civil Service and DE&S behaviours and maintaining an open and inclusive style

Person specification

To be successful with your application, you’ll need to show that you meet the following essential criteria:

• Experience of working within at least one of the following fields: Operations Management/Planning, Retail, Project Management, Supply Chain Management, Customer Service or Business Management
• Demonstrate a collaborative approach to leadership, with strong organisational, influencing and communication skills
• Ability to develop strong relationships with a broad range of stakeholders, evidenced by achievement of results
• Experience of making clear, pragmatic, and manageable plans for service delivery, with the ability to think creatively and problem solve when issues arise
• Experience of supporting a team through continuous improvement activity which improved the delivery of valuable customer and business outputs

In addition to the responsibilities above, the following technical competences and behaviours will be assessed at interview:

TECHNICAL COMPETENCIES:

• Stakeholder Management – Expert
• Continuous Improvement for Optimised Support – Expert

BEHAVIOURS:

• Communicating and influencing – CSBC4
• Delivering at pace – CSBC4

Benefits

• 25 days’ annual leave +1 day a year up to 30 days, 8 bank holidays and a day off for the King’s birthday
• Flexible and hybrid working options
• Market-leading average employer pension contribution of 28.97%
• Annual performance-based bonus and recognition awards
• Access to specialist training and funded qualifications
• Support for progression
• Huge range of discounts
• Volunteering days
• Enhanced parental leave schemes

Improving innovation and enriching our culture, diversity of thought is vital to our success. So whether you’re looking for a new opportunity, a next step, or a helping hand as you return from a career break, bring your experiences and help deliver for the defence of tomorrow. Here you’ll find a supportive, family-friendly organisation to be a part of – and if you need any assistance with your application, just let us know.

#LI-Hybrid

Further Information

• Candidate Information Pack: https://bit.ly/DES-Candidate-Information-Pack
• Terms and Conditions: https://bit.ly/DES-SDA-Terms-and-Conditions

Any personal data that you provide during the Recruitment process will be treated in accordance with the MOD Privacy Notice which can be accessed here.

 Please note as a Disability Confident Leader we want to ensure you receive any reasonable adjustments that you need throughout the recruitment process. If you do require any reasonable adjustments, you can let us know on your online application under the section ‘Please indicate and give details of any reasonable adjustments you may require during the recruitment process.

Selection process details

Your application will go through the following stages of assessment:

1. Pre-sift – We will check that you meet any essential or eligibility criteria that are listed in the Person Specification section of this advert. On your CV, please clearly show how you meet the essential criteria.
2. Sift – Your CV will be assessed against the following categories, using a simple numerical scoring system: Key Achievements; Relevant Experience; Applied Knowledge and Skills. Please follow our guidance on CV writing for best chance of success.
3. Interview – If you’re invited to interview, you’ll be assessed against the Sift categories listed above, as well as the Technical Competences and Behaviours listed in the Person Specification section of this advert.

Feedback will only be provided if you attend an interview or assessment.

If you feel that your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance you should contact department via email: DESHR-WSC-PMOCOMPLAINTS@mod.gov.uk

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Recruitment Complaints – Civil Service Commission

Ready to join us as an Business Coordinator Manager? Apply now.