Job description for Operations Manager

Join our dynamic Supply Operations Team within the Superintendent Fleet Maintenance area of In-Service Submarines and become a crucial part of the Customer Liaison Team, providing essential support to operational submarines.

In this pivotal role, you’ll be at the heart of demand progression, customer support, and supplier management, ensuring the timely provision of materials critical for operational success. This is a fast-paced, agile, and dynamic position where your leadership, stakeholder relationship, and decision-making skills will be put to the test. You’ll thrive on collaboration, working closely with other SDA/DE&S Delivery teams to support your customers effectively.

We are committed to your professional growth, offering opportunities for training and on-the-job learning to ensure you deliver top-notch service. Your keen eye for detail, agility, and data management skills will be indispensable in this role.

At the SDA, we champion flexible ways of working. Regular in-person attendance in our Clyde offices is required for a minimum of four days per week, to promote the benefits of face-to-face collaboration alongside flexibility of hours to support work-life balance. There may be a requirement for increased attendance during peak operational periods.

Due to security requirements, this position is reserved for UK Nationals only.

What you’ll be doing

• Supporting the day-to-day management of the delivery of In-service support within Customer Liaison Team in Supply Operations, according to customer requirements, delivery plans and support solutions – with a focus on supporting time critical provision of materials.
• Contributing to the management of risks, issues, and dependencies, communicating changes with stakeholders.
• Supporting the monitoring, analysing and interpretation of data to identify trends, risks, and issues.
• Contributing to the creation of service delivery plans and delivery approaches.

Person specification

To be successful with your application, you’ll need to show that you meet the following essential criteria:

• Experience of Stakeholder Management
• Experience of Delivering Customer Service
• Proficiency in use of Microsoft 365 (Outlook, word, Excel, Teams)

In addition to the responsibilities above, the following technical competences and behaviours will be assessed at interview:

• Stakeholder Management – Awareness level
• Continuous Improvement to Optimise Support – Awareness level
• Delivering at pace – CSBC2
• Leadership – CSBC2

Benefits

Alongside your salary of £28,700, Ministry of Defence contributes £8,314 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• 25 days’ annual leave +1 day a year up to 30 days, 8 bank holidays and a day off for the King’s birthday
• Flexible and hybrid working options
• Market-leading average employer pension contribution of 28.97%
• Annual performance-based bonus and recognition awards
• Access to specialist training and funded qualifications
• Support for progression
• Huge range of discounts
• Volunteering days
• Enhanced parental leave schemes

Improving innovation and enriching our culture, diversity of thought is vital to our success. So whether you’re looking for a new opportunity, a next step, or a helping hand as you return from a career break, bring your experiences and help deliver for the defence of tomorrow. Here you’ll find a supportive, family-friendly organisation to be a part of – and if you need any assistance with your application, just let us know.

Further Information

• Candidate Information Pack: http://bit.ly/SDA–Candidate-Information-Pack
• Terms and Conditions: https://bit.ly/DES-SDA-Terms-and-Conditions

Any personal data that you provide during the Recruitment process will be treated in accordance with the MOD Privacy Notice which can be accessed here.

Selection process details

Your application will go through the following stages of assessment:

1. Pre-sift – We will check that you meet any essential or eligibility criteria that are listed in the Person Specification section of this advert. On your CV, please clearly show how you meet the essential criteria.
2. Sift – Your CV will be assessed against the following categories, using a simple numerical scoring system: Key Achievements; Relevant Experience; Applied Knowledge and Skills. Please follow our guidance on CV writingfor best chance of success.
3. Interview – If you’re invited to interview, you’ll be assessed against the Sift categories listed above, as well as the Technical Competences and Behaviours listed in the Person Specification section of this advert.