Technical Through Life Support Specialist


£19,000 – £30,000 pa. (plus benefits)

Yeovil, Somerset & RAF Waddington, Lincoln

Closes: 31st Mar 2019

The opportunity

The force behind the armed forces, DE&S is a highly specialised, arms-length body of the Ministry of Defence, operating with a budget of £178 billion over the next 10 years. From the procurement of fighter jets and aircraft carriers to the provision of food and clothes, we ensure the armed forces have the equipment and support they need to carry out their operations at home and abroad. We employ over 11,000 talented Civil Servants and military personnel (supported by contractors from the private sector) across more than 150 locations around the world.

Our Integrated Logistics (iLog) function is responsible for the development, management and delivery of new and/or in-service support. The iLog function has professionals whose expertise includes: Operations Management; Integrated Logistic support (ILS), supply chain management; transport/movement; storekeeping/warehouse operations.

The Technical Through Life Support (TTLS) provides support to the delivery and capture of all relevant through life support documentation and analysis which forms the basis of the Support Strategy, Support Plans and Schedules. Working collaboratively with Industry, Engineers, the Armed Forces Customer and End-Users in developing the design and/or in-service support of the product or support solution ensuring customer requirements are satisfactorily met.

The role will support the delivery of product design data including: providing all relevant documentation and analysis, developing different design options for support and identifying/agreeing product support performance metrics. Perform platform data analytics and trend analysis, to maintain performance and change throughout the product/equipment lifecycle. Executing compliance controls in line with business processes, customer maintenance requirements are planned and supported monitoring any variances.

Supporting the development and maintenance of optimised support, changes and their implications on business processes are communicated through the product support documentation to internal and external stakeholders. You will need to possess a problem solving, analytical approach to support the development of comprehensive support plans demonstrating a passion for technology and a compassion for customer priorities. You must be able to work independently and collaboratively with customers to deliver positive business results.

With a positive attitude and deep operations management or technical support background you will have a track record of operating with multi-function teams to support customers both remotely and on-site. Using excellent verbal and written communication skills you will be able to prioritise, multitask and take command of situations with confidence.

To be successful in this role you should be able to demonstrate the following:

• Experience of working within at least one of the following fields: Engineering, ILS, Supportability Engineering, Supply Chain Management or Operations Management;
• Limited management or significant supervisory experience in delivering product support, equipment support solutions, and/or optimisation of product performance.

Please note that you may be considered for similar positions at the level below the advertised role.

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