Technical Through Life Support


£30,000 – £42,000 pa. (plus benefits)

MOD Abbey Wood, Bristol

Closes: 24th Feb 2019

The opportunity

The force behind the armed forces, DE&S is a highly specialised, arms-length body of the Ministry of Defence, operating with a budget of £178 billion over the next 10 years. From the procurement of fighter jets and aircraft carriers to the provision of food and clothes, we ensure the armed forces have the equipment and support they need to carry out their operations at home and abroad. We employ over 11,000 talented Civil Servants and military personnel (supported by contractors from the private sector) across more than 150 locations around the world.

Our Integrated Logistics (iLog) function is responsible for the development, management and delivery of new and/or in-service support. The iLog function has professionals whose expertise includes: service delivery management; Integrated Logistic support (ILS), supply chain management; transport/movement; storekeeping/warehouse operations.

The TTLS (Professional II) is responsible for the delivery and capture of all relevant through life support documentation and analysis which forms the basis of the Support Strategy, Support Plans and Schedules. Working collaboratively with Industry, Engineers, the Armed Forces Customer and End-Users to support the design and/or in-service support of the product or support solution to ensure customer requirements are satisfactorily met.

The role will manage the product design data including: providing all relevant documentation and analysis, developing different design options for support and identifying/agreeing product support performance metrics. By performing platform data analytics and trend analysis, you will manage the performance and change throughout the product/equipment lifecycle. Executing compliance controls in line with business processes, customer maintenance requirements are planned and supported monitoring any variances.

Developing and maintaining optimised support, changes and their implications on business processes are communicated through the product support documentation to internal and external stakeholders. You will need to possess a problem solving, analytical approach to develop comprehensive support plans demonstrating a passion for technology and a compassion for customer priorities. Working independently and collaboratively with customers, you will deliver positive business results.

With a positive attitude and deep operations management or technical support background you will have a track record of collaborating with multi-function teams to support customers both remotely and on-site. Using excellent verbal and written communication skills you will be able to prioritise, multitask and take command of situations with confidence.

Only candidates demonstrating the following within their CV will be considered:
• Experience of working within at least one of the following fields: Engineering, ILS, Supportability Engineering, Supply Chain Management or Operations Management;
• Significant management experience of developing and guiding teams in delivering product support, equipment support solutions, and/or optimisation of product performance.

EMAIL YOUR CV TO quoting the advert reference number.

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