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Job description for SDA Information Support Officer

As part of the Information Management & IT function, your impact will be felt across the organisation, helping to embed new technology and tools, automate processes and improve data management. We’ll support you to innovate, as you bring positive change and fresh ideas to the team. Don’t settle for the status quo. Improve on what’s gone before – and drive for what’s next.

This role brings access to specialist training and lots of avenues for learning and progression – whether you’re interested in developing new technical skills or reaching the next step up. You’ll also benefit from a c.27% employer pension contribution. You’ll also have access to a wide range of employee networks, including the Women’s Inclusive Network, Race & Culture Network, Pride Network, Neuro Inclusivity Network – and many more. We recognise that the best people for the job may have commitments outside of work, so we’re pleased to promote flexible working to support our colleagues in balancing work and home life.

Advances in information technology and digital communications are revolutionising the way we live and work, almost every aspect of our daily life depends on technology. Cyberspace has delivered many opportunities and benefits, and is fundamental to the business of SDA. However, with such prolific use of technology comes significant risk and potential threats through the loss or compromise of our information, which would impact significantly on the success of our business, and therefore to military capability and defence as a whole. This risk must become a conscious part of our daily working practices, so we can minimise it by ensuring we adopt appropriate behaviour to safeguard our data and our information and that of our suppliers.

The Defence and Security media advisory committee (DSMA) are currently recruiting for an Information Support Officer to join our forward thinking and progressive IM&IT (Information Management & Information Technology) team based at Shaftsbury House in Barrow-in-Furness. Although this post is based within Shaftsbury House, as part of the new DSMA IMIT Hub, there will also be an expectation to provide virtual support to the wider DSMA hub in Abbey Wood if required.

As an Information Support Officer, you will support the management and exploitation of information within the business; and provide advice and guidance on your area of expertise and be proactive in ensuring compliancy to relevant legislation and governance. A good awareness of records management, alongside strong organisation skills are fundamental to this post.

In addition, you will act as a Point of Contact in the facilitation of IT requirements, ensuring staff have the equipment they need and any software that may be required, and provide advice as necessary. You will also be expected to investigate any IT related incidents and escalate them if needed, facilitating access to external engineers regarding IT failures or upgrades.

We offer outstanding training and development opportunities, defined progression routes, and a host of other benefits including our ‘Smarter Working’ policy, which means that you will be able to enjoy a high degree of flexible working whilst regular onsite attendance at Barrow will be required.

Please note, this post will require physical manual handling. Due to the nature of the role, regular attendance will be required on site.

Please note, due to the nature of this assignment, you must hold sole UK nationality to be eligible for consideration.

Please note some attendance to the stated site may be required for this position.

We strongly recommend tailoring your CV in line with our CV guidance before applying, with specific sections to highlight Key Achievements, Relevant Experience, and Applied Skills & Knowledge.

Responsibilities for SDA Information Support Officer

In this role, you will be entrusted to:
• Provide direction to the Information Support Administrators and deal with any issues raised by them and more complex requests to ensure a high quality of service is maintained.
• Interpret policy and maintain information environments and records to ensure compliance with Information Management good practice, standards, policy, and legislation.
• Carry out requirements capture and build information solutions to agreed standards.
• Actively manage end user expectations to provide high levels of service.
• Deliver Knowledge and Information Management related training and briefings to increase knowledge and skills.
• Provide guidance for stakeholders and share best practice across the KIM community.
• Support Records Management to ensure information can be stored, retrieved effectively and risks managed.
• Work collaboratively with other teams and other functional team members to deliver the service.
• Contribute to the work of the team, function by suggesting improvements or new ways of working to improve the quality of the Information Management.
• Be an active part of the Knowledge and Information Management community, attend meetings and participate in working groups.
• Fulfil Primary Delivery Manager responsibilities for your direct reports if required.
• Improve capability within the function and participate in other function improvement activities.

What you will be assessed against

To be successful with your application you must demonstrate that you meet the following essential criteria:
• Experience of Knowledge & Information Management in an organisation

It will also benefit your application if you are able to demonstrate the following desirable criteria:
• Experience in records management
• SharePoint experience
• Experience in stakeholder management and communication
• Aspiring Subject Matter Expert (SME)

In addition to the responsibilities above, the following technical competencies and behaviours will be assessed at interview:
• Knowledge and Information Management (Supervised)
• Change & Transformation (Awareness)
• Working together
• Communicating and influencing

What’s in it for you?

Please note, our salary bands are under review and may increase. If the outcome of the review results in an increase in the minimum salary and your salary offer falls below the new minimum, your salary will be increased to the new amount from your contracted start date. If the new minimum is less than the salary you are offered, the original salary offer will be retained.

Our careers offer stability, training, progression – and much more! Discover more about what we offer by viewing the SDA Benefits. Find out more about our pension schemes.

We’re exploring future ways of working with a flexible and a family-friendly approach in mind. This means that successful candidates may be offered the option of hybrid working, combining working at home with working at their contractual location. Further information relevant to hybrid working will be discussed with you prior to you taking up your post, to find a balance that suits your needs and those of the organisation. Please note that employees are responsible for meeting the cost of their travel to and from work when attending site.

We welcome applications from people of all backgrounds and are dedicated to creating a great place to work that reflects the diversity of the society we serve. To help us do this, we particularly encourage applications from women, ethnic minorities, disabled people and people from LGBT communities. By bringing together different ideas, experiences and perspectives, together we can achieve the extraordinary.

Please click the link below to apply for the role of SDA Information Support Officer by creating an account and upload your details.

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Job Details

Job title:

SDA Information Support Officer


£28,050 – £33,000 per annum (plus benefits)

Contract type


Business area

Information Technology

Working pattern


Number of posts


Recruitment Contact

[email protected]

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