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Job description for Postal & Mail Supervisor

Are you looking for a challenging career? Can you ensure that the Armed Forces Post and Mail is handled securely, safely, and responsibly to support the defence of the UK?

Here at Defence Equipment & Support (DE&S) we have an exciting opportunity for a Postal and Mail Supervisor to work within our British Forces Postal Office (BFPO).

As the Postal and Mail Supervisor, you will support in the management of the Defence Mail Centre (DMC), ensuring it is properly staffed to maintain appropriate services at the advised opening times. You will be expected to support the management and maintenance of the Postal Budget producing accurate statistics and returns as required by BFPO. Using available resources, you’ll maintain the flow of mail into and out of the DMC to the needs of the customer in accordance with BFPO Key Targets.

For centuries, our Armed Forces have managed an in-house postal service, delivering mail across our military history, including both World Wars. You’ll ensure that the Armed Forces mail is handled in a secure, safe, and timely fashion and be responsible for ensuring the correct receipting, sorting and dispatch of all types of mail in a secure, logical, and methodical manner.

The BFPO provides postal and courier services to the UK Armed Forces, Ministry of Defence (MOD) and Other Government Departments (OGDs) and is a renowned brand industry wide.

You will play a vital role in sustaining morale and operational effectiveness, keeping our Armed Forces, MOD and OGDs connected through a range of services. Approximately 250 dedicated, hard-working civilian and military staff work collaboratively across 11 sites in the UK to deliver personal, official, and classified mail to over 650 locations across the globe.

Please note attendance to the stated site is required for this position

We strongly recommend tailoring your CV in line with our CV guidance before applying, with specific sections to highlight Key Achievements, Relevant Experience, and Applied Skills & Knowledge.

Responsibilities for Postal & Mail Supervisor

We are looking for a dynamic, self-motivated, hardworking, and organised supervisor who can work in a customer-focused team environment to tight timescales, while remaining positive and focused on delivery of support to operational outputs.

Your responsibilities will include:

  • Regularly conduct interim supervisory / deputising duties as required including the checking of accuracy of work, monitoring and maintaining the workflow.
  • Responsible for training and mentoring staff to agreed level of competence.
  • Responsible for allocating daily task priorities, work sequencing and resourcing.
  • Ensure accurate and timely record keeping is maintained to a high standard.
  • Assessing competence of staff to undertake tasks in a supervised or unsupervised capacity, identifying training needs and ensuring compliance, accuracy, and efficiency of colleague’s work to desired Suitably Qualified and Experienced Personnel (SQEP).
  • Resolving escalated issues and concerns, including issues associated with equipment availability, system or operational issues and staff shortages.
  • Required to conduct mail deliveries when required.

Please note:

  • The role tasks can involve long periods of standing
  • There is a requirement to lift mail items weighing up to 11kg unaided, and up to 30kg with assistance
  • A requirement to hold a Full UK manual transmission driving licence

Individuals are expected to take reasonable care for the health and safety of themselves and others, whom may be affected by their acts or omissions at work. You will need to observe best practice and compliance with legislation in the protection of the environment and the conservation of energy.

In the role you will be required to work between 07:00-15:30 hours, Monday to Thursday 07:00–13:30 Friday, although some additional hours or flexible working may be required. Exact duty timings will be discussed at interview. 

Person specification

To be successful with your application, you’ll need to show that you meet the following essential criteria:

  • General knowledge of IT Systems and Microsoft Office applications.
  • Previous experience of supervising and working within a small team.
  • Hold a UK full driving licence.

It will also benefit your application if you are able to demonstrate the following desirable criteria:

  • Previous supervisory experience
  • Previous mail or logistics experience

In addition to the responsibilities above, the following technical competences and behaviours will be assessed at interview:

  • Customer Service – Supervised Practitioner
  • Making evidence-based decisions – Supervised Practitioner
  • Leadership – CSBC 2
  • Communicating and Influencing – CSBC 2


We’re pleased to offer a generous benefits package to support everything from your work-life balance to your bank balance, including:

  • 25 days’ holiday a year, plus 1 day a year up to 30 days, 8 bank holidays and a day off for the King’s birthday.
  • A market-leading employer pension contribution of around 27 percent, an annual performance-based bonus, and recognition awards
  • Flexible and hybrid working wherever possible, to support your work-life balance (though some attendance to the stated site is required)
  • Access to specialist training and funded professional qualifications, with plenty of opportunities and support for progression.
  • A huge range of discounts including retail, sports, leisure, restaurants, gifts, days out, holidays, cinema, motoring, insurance, health care, gym memberships, and more
  • Up to six days of paid leave a year for volunteering
  • Enhanced maternity, adoption, and shared parental leave schemes, offering 100% pay for 26 weeks (after a qualifying period)
  • We champion a diverse and inclusive environment, where everyone can be themselves and give their best. We believe that by harnessing the power of different ideas, experiences, and perspectives, we can achieve our ambitions, together. If you have a disability or additional need that requires accommodation, please let us know.
  • Discover more about Little Book of Big Benefits and pension schemes.

Please click the link below to apply for Postal & Mail Supervisor by creating an account and uploading your details.


Job Details

Job title

Postal & Mail Supervisor



Contract type


Business area

Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time



Number of posts


Recruitment contact

Aaron Frith – DE&S Talent Acquisition Specialist –

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