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Job description for Postal and Mail Operator – Part Time

Our Integrated Logistics (ILog) function manages and delivers the tools, parts and in-service support that keep vehicles and equipment well-maintained, from their first launch to the day they’re retired from service. We’re pleased to offer challenging and interesting careers that bring a sense of pride and purpose. By joining our team, you’ll find yourself a role where your voice is heard, your impact is felt, and your contribution is recognised.

You’ll also benefit from plenty of opportunities for development, access to specialist training and funded professional qualifications, and a c.27% employer pension contribution. You’ll also have access to a wide range of employee networks, including the Women’s Inclusive Network, Race & Culture Network, Pride Network, Disability Network – and many more. We recognise that the best people for the job may have commitments outside of work, so we’re pleased to promote flexible working to support our colleagues in balancing work and home life.

We are hiring enthusiastic and motivated individuals to join our British Forces Postal Office team, based out of RAF Wyton. We have an exciting opportunity for you to join our team in an entry level position that will provide you the training required to develop your skill set and the experience to equip you for a successful career!

For centuries, our Armed Forces have managed an in-house postal service, delivering mail across our military history including both World Wars. The BFPO is dedicated to providing postal and courier services to the UK Armed Forces, Ministry of Defence (MOD) and Other Government Depts (OGDs) and is a renowned brand across Defence. Approximately 250 dedicated, hardworking civilian and military staff work collaboratively across 11 sites in the UK to deliver personal, official and classified mail to over 650 locations across the globe; keeping our Armed Forces, MOD and OGDs connected through a range of services that play a vital role in sustaining morale and operational effectiveness.

You’ll ensure that the armed forces mail is handled in a secure, safe and timely fashion and be responsible for ensuring the correct receipting, sorting and dispatch of all types of mail in a secure, logical and methodical manner. You will be a dynamic, self-motivated, hard-working and organised individual who thrives in a customer focused environment and to tight timescales, while remaining positive and focused on delivery.

We strongly recommend tailoring your CV in line with our CV guidance before applying, with specific sections to highlight Key Achievements, Relevant Experience, and Applied Skills & Knowledge.

Responsibilities for Postal and Mail Operator – Part Time

We are looking for a dynamic, self-motivated, hardworking and organised individual who can work in a customer-focused environment and to tight timescales, while remaining positive and focused on delivery.

The responsibilities of this post will include, but not be limited to, the following:

• Maintaining the flow of mail into and out of the Delivery Mail Centre
• Sort and despatch mail both internally and externally
• Auditing, recording and maintaining accurate accounts documentation
• Carry out item security checks, account balancing and reconciliation up to 3 times daily
• Liaise with industry partners to ensure the best possible service is provided
• Manage location security including vault security and maintenance and operation of key registers
• Deal with prohibited and restricted mail items and all mail irregularities including damaged, broken or loose items/bags and box returns according to DE&S processes, ensuring it is documented correctly
• Carry out driving duties in the event of staff shortages due to sickness, holidays, or other reasons
• Responsible for Security, Safety Health Environment and Fire and ensure that local orders are adhered to

You will be required to carry out Road Service Schedules ensuring timely delivery of mail, carrying out driver and courier duties in accordance with standing orders and security regulations.

Individuals are expected to take reasonable care for the health and safety of themselves and others that may be affected by their acts or omissions at work and to observe best practice and compliance with legislation in the protection of the environment and the conservation of energy. There is a requirement to lift mail items weighing up to 11kg unaided and up to 30kg with assistance.

Please note this post requires 100% site attendance. As a Postal and Mail Operator, you will be required to work 29.5 hours a week Monday to Friday (10:00 – 15:54 Monday to Thursday, 09:51 – 15:45 Friday), though some additional hours or flexible working may be required. Exact duty timings will be discussed at interview.

What you will be assessed against

To be successful with your application you must demonstrate that you meet the following essential criteria:

• Previous experience of working in a warehouse or postal service environment
• Good customer focus and stakeholder engagement experience
• Intermediate IT skills and proficiency in the use of Microsoft Office 365 (Outlook, Word and Excel)
• A Full manual UK driving license and be able to drive a transit size van on a rotational basis

In addition to the responsibilities above, the following technical competencies and behaviours will be assessed at interview:

• Customer Service – Awareness
• Making evidence-based decisions – Supervised Practitioner
• Delivering at pace
• Working together

What’s in it for you?

Please note, our salary bands are under review and may increase. If the outcome of the review results in an increase in the minimum salary and your salary offer falls below the new minimum, your salary will be increased to the new amount from your contracted start date. If the new minimum is less than the salary you are offered, the original salary offer will be retained.

Our careers offer stability, training, progression – and much more! Discover more about what we offer in our Little Book of Big Benefits. Find out more about our pension schemes.

We’re exploring future ways of working with a flexible and a family-friendly approach in mind. This means that successful candidates may be offered the option of hybrid working, combining working at home with working at their contractual location. Further information relevant to hybrid working will be discussed with you prior to you taking up your post, to find a balance that suits your needs and those of the organisation. Please note that employees are responsible for meeting the cost of their travel to and from work when attending site.

We welcome applications from people of all backgrounds and are dedicated to creating a great place to work that reflects the diversity of the society we serve. To help us do this, we particularly encourage applications from women, ethnic minorities, disabled people and people from LGBT communities. By bringing together different ideas, experiences and perspectives, we can achieve our ambitions, together.

Please click the link below to apply by creating an account and uploading your details.

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Job Details

Job title

Postal and Mail Operator – Part Time


£15,515 per annum (plus benefits)

Contract type


Business area

Integrated Logistics

Working pattern

Part Time


29.5 hours a week

Number of posts


Recruitment contact

Carina Smith. [email protected]

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