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Reporting to Director HR, the Head of HR Service Delivery is a senior leadership role that ensures customer focussed delivery of civilian HR services in support of DE&S and the Submarine Delivery Agency, our sister organisation. The Head of HR Service Delivery is responsible for all HR people related services involving, but not limited to: Talent Acquisition (including outreach, external recruitment and internal promotions); Casework and the HR Enquiry Centre, our Entry Talent Centre of Expertise as well as Reasonable Adjustments and the HR management system and future technology solutions.

This role is exciting, stretching and vitally important for DE&S and we will support you to develop your career whilst you are with us.

Job description for Head of Human Resources – Service Delivery

I am so pleased that you are interested in this exciting, challenging but important role.

We have a compelling agenda to meet the needs of our armed forces now and into the future; ultimately, we in DE&S play a vital part in the security of the UK.  Delivering this agenda, we have approximately 11,500 people in a variety of roles from project managers and engineers to finance professionals and our critical industrial workforce.

It was a combination of the organisation’s purpose and its commitment to the people agenda that attracted me to join DE&S. Our People Strategy sets out our organisational ambition to create an inclusive environment where skilled people are engaged, empowered and inspired to be the best they can be to deliver the DE&S vision and mission”. I’m looking for a Head of HR Service Delivery to be part of the HR Senior Management Team to make that ambition a reality.

The Head of HR Service Delivery is responsible for customer focussed delivery of HR services. This includes: Talent Acquisition, Casework, HR Enquiry Centre, Entry Talent scheme management alongside the Reasonable Adjustments team and the HR management system and future technology solutions.

To be successful, you will be a HR professional with experience of operating at a strategic level in a large, complex organisation.  You’ll be able to demonstrate your ability to deliver HR service improvements and performance against a backdrop of keeping our customers at the forefront of what we do.

You’ll also know that you can’t do that on your own, so demonstration of senior management experience in coaching and developing high performing teams and effective stakeholder and supplier management will also be key.

You will be joining an HR team that is friendly, pragmatic and committed, focussed on delivering high value professional HR services and advice.

This is an exciting time for DE&S and our HR team, I hope the prospect of being part of that excites you, and I look forward to your application. – Jill Hatcher, Director HR

This is a vitally important role within DE&S. Join us and you’ll discover an opportunity to make a real impact, working in an fascinating defence environment. You’ll benefit from a market-leading benefits package too, including support for professional development. Ready to make a difference? Apply today.

View the Candidate Information Pack for Head of Human Resources Service Delivery


As Head of HR Service Delivery, you will:

  • Report to Director HR, and as a senior leader you will ensure a customer focussed delivery of civilian HR services to DE&S and the Submarine Delivery Agency (SDA) in line with our People Strategy.
  • Deliver a wide and diverse mix of services ranging from transactional to high profile and business critical HR services. This will be done in-house and with other government departments.
  • Be responsible for all operational people related services involving, but not limited to: Talent Acquisition (including outreach, external recruitment and internal promotions); Casework and the HR Enquiry Centre; Entry Talent Centre of Expertise, Reasonable Adjustments service and the HR management system and future technology solutions.
  • On behalf of Director HR, lead a diverse and busy portfolio, whilst driving significant transformation of the HR Service Delivery offering.
  • Deliver an outstanding service to DE&S (and SDA), its managers and its staff, whilst managing a large 100+ team, and you will display excellent stakeholder engagement and planning characteristics, whilst balancing high profile priorities and managing customer expectations.
  • Display significant leadership skills to empower, motivate and inspire your team to deliver outputs and continuous improvement against our People Strategy.
  • Display effective decision-making skills, vision and insight to design, deliver and transform HR services through automation, that enable DE&S to become a great organisation, with great people and great delivery.
  • Ensure we (DE&S) remain legally compliant throughout the employee lifecycle, by engaging with Civil Service Commission and Government Legal Services where complex employment issues arise.

As a successful Head of Human Resources Service Delivery, it is essential that you have the following, so please evidence them within your supporting statement.

Essential Criteria:

  • Significant HR service delivery experience across a wide and diverse portfolio of HR services; specifically, Talent Acquisition, Entry Talent and Casework.
  • Breadth of generalist HR knowledge having worked at a senior level within a complex and unionised environment.
  • Evidence of successfully driving HR services, with process improvements along with team performance, whilst keeping the customer in mind.
  • Proven senior management experience in coaching and developing high performing HR service delivery teams.
  • Demonstrable commitment to diversity and inclusion.

It would be beneficial to your application if you are a Chartered Fellow of the CIPD.

How to apply

To apply, please submit your

  • CV
  • A separate Supporting Statement of no more than 2 pages in a PDF document providing clear evidence of how you meet the Essential Criteria laid out in the Person Specification.
  • All applications will be reviewed by the selection panel with the strongest candidates being invited to the interview process in Abbey Wood, Bristol. Full details of the selection and assessment process will be made available to shortlisted candidates.
  • DE&S reserves the right to make any offer of appointment conditional upon references and satisfactory conclusion of security enquiries.
  • By applying for this role, DE&S may also consider your application for other suitable roles within the organisation for a 12-month period from the closing date of the original campaign.
  • Applications must be submitted by 23:59 on 16th October 2022 using the apply button at the following link click here
  • If you would like to discuss the role in more detail before applying, please contact Jenny Ellis, Senior Leadership Group Talent Acquisition Manager to arrange.

What’s in it for you?

Our careers offer stability, training, progression – and much more! Discover more about what we offer in our Little Book of Big Benefits. Find out more about our pension schemes.

We’re exploring future ways of working with a flexible and a family-friendly approach in mind. This means that successful candidates may be offered the option of hybrid working, combining working at home with working at their contractual location. Further information relevant to hybrid working will be discussed with you prior to you taking up your post, to find a balance that suits your needs and those of the organisation. Please note that employees are responsible for meeting the cost of their travel to and from work when attending site.

We welcome applications from people of all backgrounds and are dedicated to creating a great place to work that reflects the diversity of the society we serve. To help us do this, we particularly encourage applications from women, ethnic minorities, disabled people and people from LGBT communities. By bringing together different ideas, experiences and perspectives, we can achieve our ambitions, together.

How to apply

Job Details

Job title

Head of Human Resources – Service Delivery


£92,000- £108,000

Contract type


Business area

Human Resources

Working pattern

Flexible working, Full-time



Number of posts


Recruitment contact

Jenny Ellis:

Candidate Information Pack
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