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Job description for DE&S/SDA Information Support Officer

As part of the Information Management & IT function, your impact will be felt across the organisation, helping to embed new technology and tools, automate processes and improve data management. We’ll support you to innovate, as you bring positive change and fresh ideas to the team. Don’t settle for the status quo. Improve on what’s gone before – and drive for what’s next.

We are currently recruiting for Information Support Officers across our Information Management & IT function. The successful candidates will support the management and exploitation of information within the business and provide advice and guidance on your area of expertise. A good awareness of Knowledge & Information Management will be required, alongside strong organisation skills.

Want an insight into what one of our Information Support Officers thinks of the role?

“As an Information Support Officer, it is my role to provide guidance and support regarding the use and management of information and records in the organisation. The position supports all aspects of the business to ensure that it can operate as efficiently as possible whilst adhering to relevant policy and guidelines. Some of the tasks that I have been involved with have included creating new processes, delivering training, interrogating data and building new information management solutions.”

We offer outstanding training and development opportunities, defined progression routes, and a host of other benefits including our ‘Smarter Working’ policy, which means that you’ll be able to enjoy a high degree of flexible working whilst regular onsite attendance at Bristol Abbey Wood will be required.

Please note, due to the nature of work some posts are Reserved (open to UK Nationals only), some are Non-Reserved. Some posts will require the successful candidate to attain DV (Developed Vetting) clearance once in post. Other roles available require SC (Security Clearance).

Also, some attendance to the stated site may be required for this position.

Whilst on site, you’ll experience our impressive range of on-site facilities including a restaurant and coffee bistros and parking. Our sports facilities include a fully equipped gym and sports hall with bookable classes, as well as a squash court, tennis courts and a football pitch.

We strongly recommend tailoring your CV in line with our CV guidance before applying, with specific sections to highlight Key Achievements, Relevant Experience, and Applied Skills & Knowledge.

Responsibilities for DE&S/SDA Information Support Officer

In this role, you will have the opportunity to:

  • Deliver activities to ensure information is being captured, stored, distributed, used, processed, retained and eventually disposed of, to meet the requirements of the law, MOD policy and guidance and the requirements of the business.
  • Provide direction to Information Support Administrators and deal with any issues raised by them and more complex requests to ensure a high quality of service is maintained.
  • Interpret policy and maintain information environments and records to ensure compliance with Information Management good practice, standards, policy and legislation.
  • Actively manage end user expectations to provide high levels of service.
  • Provide guidance for stakeholders and share best practice across the KIM community.
  • Support Records Management to ensure information can be stored, retrieved effectively and risks managed.

Person specification

To be successful with your application, you’ll need to show that you meet the following essential criteria:

  • Experience of Knowledge & Information Management in an organisation

It would also be great if you can demonstrate any of the following desirable criteria:

  • Experience in records management
  • SharePoint and MS Teams experience
  • Experience in stakeholder management and communication

In addition to the responsibilities above, the following technical competences and behaviours will be assessed at interview:

  • Knowledge and Information Management – Supervised Practitioner
  • Service Delivery and Operations – Supervised Practitioner
  • Working together – CSBC3
  • Managing a Quality Service – CSBC2


We’re pleased to offer a generous benefits package to support everything from your work-life balance to your bank balance, including:

  • 25 days’ holiday a year, plus 1 day a year up to 30 days, 8 bank holidays and a day off for the King’s birthday
  • A market-leading employer pension contribution of around 27 percent, an annual performance-based bonus, and recognition awards
  • Flexible and hybrid working wherever possible, to support your work-life balance (though some attendance to the stated site is required)
  • Access to specialist training and funded professional qualifications, with plenty of opportunities and support for progression
  • A huge range of discounts including retail, sports, leisure, restaurants, gifts, days out, holidays, cinema, motoring, insurance, health care, gym memberships, and more
  • Up to six days of paid leave a year for volunteering
  • Enhanced maternity, adoption, and shared parental leave schemes, offering 100% pay for 26 weeks (after a qualifying period)
  • We champion a diverse and inclusive environment, where everyone can be themselves and give their best. We believe that by harnessing the power of different ideas, experiences, and perspectives, we can achieve our ambitions, together. If you have a disability or additional need that requires accommodation, please let us know.
  • Discover more in the DE&S Little Book of Big Benefits, the SDA benefits guide, and our pension schemes

Please click the link below to apply for DE&S/SDA Information Support Officer by creating an account and uploading your details.


Job Details

Job title

DE&S/SDA Information Support Officer


£28,600 – £31,000

Contract type


Business area

Information Management and IT

Working pattern

Flexible working, Full-time, Job share, Part-time



Number of posts


Recruitment contact

Rory Thomas – DE&S Talent Acquisition Specialist –

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